November 2008

Worcestershire Care Group has been announced as a finalist in the ‘Best Employer of up to 250 staff’ category of the Skills for Care Accolades 2008 in recognition of the importance they attach to workforce development. ‘An important aspect of submitting an entry to the accolades is that it makes you consolidate and reflect on what you are doing.’

Steady and consistent leadership

Their ongoing success is achieved through steady and consistent leadership and an ethos which values the contribution made by all members of the team.

‘Every stakeholder needs to know where the company is going and what part they play in it’ says Dianne. ‘We also have an open door policy where all members of staff feel confident that they can discuss any problems and issues which may arise.’

‘If things go wrong no blame is attributed but an analysis of what happened is undertaken to ensure that it does not happen again.’

We are committed to the continuous professional development of our staff

The company is committed to staff development and a training equality policy ensures that every member of staff receives an individualised training plan tailored to their specific needs and those of their clients.

The company has had Investors in People status since 1993 making it the care organisation which has maintained the standard longer than any other in the country. With a complaint rate of just 1 per 50,000 delivered hours of care it seems clear that Worcestershire Care Group must be getting it right!